QA & Support Analyst, Royalties

QA & Support Analyst, Royalties


Publishing Operations


Pan Macmillan ( is one of the largest general book publishers in the UK, with imprints including Macmillan, Mantle, Tor, Pan, Picador, Macmillan Collector’s Library, Bluebird, Macmillan Children's Books, Campbell Books, Two Hoots and Kingfisher. Pan Macmillan is part of Macmillan Publishing International Limited.


We are currently looking for an QA & Support Analyst, Royalties to join our QA and Release team in the London office.  This role is ideal for someone that is naturally organised and detail oriented who also enjoys working with numbers and data.  Ideally you will have experience with royalties systems and databases. Previous experience of QA is not necessary and we are willing to provide training for this element. 


Day to day you will be responsible for testing and supporting the royalties module in Biblio, our bibliographic database. 


The ideal candidates will have the following skills:


 - Proficient with data

 - Focus on accuracy with outstanding attention to detail

 - Strong organisational and prioritisation skills

 - The ability to proactively pick up new systems and functions

 - Strong numerical and IT skills

 - A knowledge of databases


It will be beneficial (but not essential) to have experience with:


 - QA and testing

 - Biblio

 - Helpdesk software (Freshdesk, Zendesk, Jira etc.)


This role will be based at our stunning new offices in Farringdon.


To apply, please submit your named CV and named covering letter confirming your current salary and notice period, quoting reference PAN/008/20 via email to [email protected]


Please note that all personal information which we process in connection with your application will be treated in accordance with our Recruitment Privacy Notice available here: Please read our Recruitment Privacy Notice before submitting your application


Closing date: 16th February 2020


All applicants must be able to demonstrate the right to live and work in the UK in order to be considered for the vacancy.

PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 2 weeks of the closing date then unfortunately you have not been shortlisted for the position.