Help is at hand

Here you'll find useful information on the most common issues associated with the site.

Make sure you pick the topic most appropriate to your question so we can get back to you as soon as possible.

Diversity in our books

We believe that books are for everyone. If you're looking for books on particular themes, have a look at our catalogue and discover what we're publishing.

I am a bookseller and I would like to order books from you

Please email with the name of your business and the books you would like to order and we will get back to you. 

I expected my order to have arrived by now, but it hasn’t

Please email and include the order number (beginning with QC)

I have a query about a competition hosted on

Please email with your question.

I have a question about one of your audiobooks

Please email

I have a rights or permissions request for one of your adults’ books

Requests to reuse content from Pan Macmillan (adult titles only) are now being processed through PLS Clear - please visit 

For all adult rights enquiries, please email 

I have a rights or permissions request for one of your children’s books

If you have a query relating to any of:

-translation rights
-permissions requests
-film rights
-image rights

for children’s books, please email and give the title, author, ISBN and, where relevant, the excerpt you wish to use, of the book you are enquiring about. We receive an enormous number of rights and permissions requests and therefore ask that you allow 3 months for a response. 

I have found a fault with one of your ebooks

If you have found a fault with one of our ebooks please email details of the problem, as well as author and title details, and the ISBN, to  

I have found a fault with one of your titles

Please email details of the problem, as well as author and title details, and ISBN if possible, to We aim to reply as quickly as possible to all queries, but please allow 28 days before following up on your query. 

I tried to place an order but there was a problem

Please email

I want to contact one of your authors or illustrators

We are unable to give out our authors' and illustrators' contact details, but we're more than happy to pass messages on to them. You can either email your message to or post it to us, addressed to the author in question, at:

c/o Pan Macmillan
20 New Wharf Road
N1 9RR

Please note that we can't guarantee a response from our authors.

I would like to report an incident of online piracy of a book, ebook, recording or program

Any piracy issues or queries should be sent to You can also fill in the web form at if you prefer. The team respond to all reports, firstly with confirmation that they have received the email and whether or not it is a valid infringement. If it is, they will also confirm that a takedown notice has been sent. Secondly, when something has changed; the infringement has come down, or if the site doesn’t respond, they will let you know what additional steps they are taking.

I would like to request a special format of one of your books for a student with disabilities

Please email with your request.

I would like to submit a manuscript or proposal to Pan Macmillan

Unfortunately Pan Macmillan, Picador and Macmillan Children’s Books do not accept unsolicited manuscripts or proposals. All our submissions come via literary agents. You can find lots of information on how to get an agent to represent you at; there are plenty of writing tips there too. If you are trying to get poems published, it's also a good idea to submit individual poems for publication in poetry magazines and journals.

The exception is our science fiction and fantasy imprint, Tor Books, which does accept unsolicited submissions. You can read the submission guidelines here. Please send all submissions to This is also where you should send any questions you have about the process. Make sure you read the guidelines before you submit your work.

Our sister company, Pan Macmillan India, accepts some unsolicited submissions. You can find full details here:

I’d like to cancel my order

Please email with your name, email, postal address, order number and description of the problem, where relevant.

I’m a blogger, please can you send me books to review?

Like most publishers, we have a group of bloggers we send our books to for review. If you would like to join the group, there are some basics we’d like you to be able to show:

- You must have your own blog, or be a guest writer for an established platform. (Unfortunately, this does not include Goodreads, Amazon reviews or similar).

- We usually only consider bloggers who have at least 1000 followers on Twitter – but we will also look at your engagement levels as a measure and as such consider bloggers with fewer followers if engagement is high. If your audience is on Facebook rather than Twitter, don’t worry, we will also take this into account by looking at your number of likes and engagement on individual posts.

- We can only send out review copies in the build-up to, and immediately after, publication. There may be some exceptions to this but it’s rare that we’ll be able to send out books that aren’t current.

- If we approve you to be added to our blogger list, we ask that you send us proof of your reviews so that we can keep it on our records (we also like to show your reviews to the authors). It is best if this in the form of a link.

- If you don’t fit these criteria at the moment, it doesn’t mean we don’t want to hear from you! We are really keen to help members of the online community grow their platforms so please stay in touch with us via Twitter and Facebook, and let us know if you feel your audience has grown so that you now meet our requirements.

For adults’ books, please send your request to For children’s books, please email

I’m looking for a book that you publish but I can’t find it

All of our books currently in print can be found on our website; you can search by author, book or ISBN.
If you can’t find a title that you think we publish it is probably for one of these reasons:

-It is out of print

-The book’s publication date is more than 5 months away

-We don’t publish the book. You can quickly find out the publisher of any book by searching for it on Amazon and scrolling down to the Product Information section. If it does say Macmillan / Pan / Pan Macmillan / Picador / Tor / Macmillan Children’s Books and you can’t find it on our website, it will be either because of one of the two reasons above, or it will be published by our sister company, Macmillan US. You can search their website at 

I'd like to do work experience at Pan Macmillan

Work experience provides an opportunity for young people to be introduced to working life through carrying out a range of tasks with the emphasis on the learning aspects of the experience.

Pan Macmillan offers one or two-week placements on an ad-hoc basis, dependent on what we can accommodate within the business. Work experience is unpaid, although we do reimburse an amount towards travel and lunch expenses.

To be eligible for a work experience placement at Pan Macmillan you must be 18 or over and you must not have carried out a work experience placement with Pan Macmillan in the past. Due to the high demand for work experience, we are only able to offer one placement per person.

To apply, please email your CV and covering letter, stating clearly the dates that you are available and the area(s) of the business you are interested in, to: The subject line should read: Work Experience – [Department(s) of interest] (e.g.: Work Experience – Picador; Work Experience – Publicity, Sales).

Please be aware that we receive a large volume of applications for a limited number of work experience placements and we will only contact you if an appropriate placement becomes available.

I'd like to work at Pan Macmillan

We advertise all current positions on our group website Unfortunately we do not accept speculative applications.

I wish to download an ebook I purchased from you

If you purchased an ebook from us and wish to download a copy please fill out the form below. Recent changes to our site mean you can't download it from your account area.

Please note this form is only for customers who have purchased an ebook directly from us and all other enquiries won't be answered. 


This will help us to find your order and would be found in the email sent to you.

Tor DRM-free ebooks

All ebooks in our Tor imprint are DRM-free. You can read about what this means and why we’ve done it here. Please be aware that we are unable to sell ebooks to customers in Canada and the US and related territories. 

Say hello

Want to tell us what you thought of one of our books? We’d love to hear from you at

Want to know more about the history of Pan Macmillan? You can read about it here.

Pan Macmillan
20 New Wharf Road
London N1 9RR

Tel: +44 (0)20 7014 6000
Fax: +44 (0)20 7014 6001

Contact customer services

UK Customer Services: 0845 070 5656
EU Customer Services: 44 (0)1256 302692
Non-EU Customer Services: 44 (0)1256 329242

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