Cookies Policy

Policy updated October 2016

We use cookies on this website and this policy provides information on why we use them and what they do. We may update this policy from time to time by posting changes here, so please check this page regularly [the effective date of this version of the policy is shown above].

What are cookies? 

Cookies are text files containing small amounts of information that may be placed on your device when you visit websites. Websites use various types of cookies to fulfil many functions. Some cookies may be temporary and stay on your device for the duration of your browsing session only - so once you close your browser, the cookies will be deleted (session cookies). Some cookies may be more permanent in order to remember your preferences in the future - unless you choose to delete them (persistent cookies). Cookies may be placed by the operator of the website or by other parties setting cookies through that website (third party cookies).

Strictly Necessary

'Strictly Necessary' cookies allow you to move around this website and to use essential features like secure areas.

We use these Strictly Necessary cookies to:

● Remember information you've entered on forms when you navigate to different pages in a single web browser session

● Identify you as being logged in to this website

● Make sure you connect to the right service on our website when we make any changes to the way the website works

● Strictly Necessary cookies  will NOT be used to gather information that is used to advertise products or services to you

Accepting these cookies is a condition of using this website, so if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.

Here is a list of the Strictly Necessary cookies which may be used on this website.

Cookie Name Description           
Type              
CMSCookieLevel Specifies which cookies are allowed by the visitor.
Persistent
 
ASP.NET_SessionId Keeps the user session ID for security reasons.
Session
 
CMSPreferredCulture 
Store's a security token that the system uses to validate all form data submitted via POST requests. Helps protect against cross site request forgery.
 
Persistent
CMSCsrfCookie
Store's a security token that the system uses to validate all form data submitted via POST requests. Helps protect against cross site request forgery.
 
Session
__openid_selector_*
Stores OpenId user identification for authentication purposes. 
 
Persistent 
CMSMobileRedirected
Indicates if the visitor has been redirected to the mobile version of the website by the Mobile device redirection web part.
 
Persistent 
CMSCurrentTheme
Stores the name of the current visual theme to provide proper design to the dialog windows.
 
Persistent
Webauthtoken
Live ID authentication cookie.
 
Persistent
CMSForumPostAnswer
Keeps a list of Question-Answer forum posts in which the user voted for an answer to prevent repeated votes.
 
Persistent
CMSVotedPolls
Keeps a list of polls where the user voted to prevent repeated votes.
 
Persistent
CMSRatedDocuments
Indicates that the visitor has switched to the desktop (default) version of the website from a specific device profile.
 
Persistent
ASPXFORMSAUTH
Stores the user's encrypted authentication ticket when using forms authentication. 
 
Session
CMSShoppingCart
Stores a reference to the user's active shopping cart.
 
Session
CMSBodyClass
Body element class to provide accessibility standards
 
Session
CMSEd<GUID>Current
Stores the current step of Wizard layout web parts.
 
Session
ChatLoggedInToken
Stores the login state for the Chat application (indicates if the user is in the online state).
 
Session
ChatSupportLoggedInToken
Indicates if the user is logged in to the support chat.
 
Session
<Window name>_<Group ID>_roomID
Stores bindings between groups of chat web parts and chat rooms (for a specific window or tab).
 
Session
chat_autoinitchat_displayed_<GUID>
Remembers if the automatically initiated chat web part was shown to the user (prevents multiple chat initiation messages).
 
Session
chat_kick_roomid_<room ID>
Indicates that the user was kicked from the specified chat room (and is not allowed to return).
 
Session
StrandsSBS_*
Used by the Strands Recommender solely for its own purposes. The cookies are managed on the Strands side.
 
Session
CMSStrandsTrackEvent_*
Stores persistent HTTP context after a page is reloaded. Used for tracking of shopping cart events.
 
Session

 

Performance & Functionality 

'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, better understand the interests of our users and measure how effective our advertising is. 'Functionality' cookies are used to provide services within the website or to remember settings to improve your visit.
 
We use Performance and Functionality cookies to:
 
● Provide statistics on how our website is used

● See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)

● Help us improve the website by measuring any errors that occur

● Test different designs of our website

● Performance and Functionality cookies will NOT be used to gather information that is used to advertise products or services to you

● Remember settings you've applied such as layout, text size, preferences and colours

● Remember if we've already asked you if you want to fill in a survey

● Show you when you're logged in to the website

● Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose

● Remember results of tests performed to make the website more relevant to you
 
Some of these cookies are managed for us by third parties – where this is the case we don't allow the third party to use the cookies for any purpose other than those listed above.

You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookie stops us remembering that you didn't want a specific service.
 
Here is a list of the Performance and Functionality cookies which may be used on this website.

Cookie name Description Type  
VisitorStatus
Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics.
 
 
Source
Stores the channel which the user came from (e.g., email, Facebook, Twitter, etc.).
 
 
Campaign
Stores the web analytics Campaign assigned to the visitor.
 
 
TrackedCampaigns
Stores all the web analytics campaigns, which should be tracked within a JavaScript snippet.
 
 
UrlReferrer
Stores the URL referrer from which the user arrives on the website.
 
 
CurrentContact
Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.
 
 
CMSAB<ABtestname>
Used to track conversions for the test and maintain consistent page content for the visitor. Stores the name of the page variant assigned to the visitor, the list of performed conversions and information whether visitor is included in A/B testing specified by anA/B test.
 
 
CMSMVT<mvtestname>
Stores the combination of variants assigned to the visitor by an MVT test. Used to track conversions for the test and maintain consistent page content for the visitor.
 
 
CMSNoTestMVT<templateid> 
Stores the currently selected MVT combination for editors in the administration interface.
 
 



Performance and Functionality cookies which are third party cookies

Persistent 

Cookie name 3rd Party Host Decription
_hjIncludedInSample 
__ar_v4
X-Access-Key
Crosstab
 
insights.hotjar.com 
Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
 
https://www.pingdom.com/legal/privacy-policy
 
PRUM_EPISODES pingdom.net
Allows us to measure the performance of the website
 
https://www.pingdom.com/legal/privacy-policy
 

 

Targeting

 
'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.

We use Targeting cookies to:
 
  • ● Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
  •  
  • ● Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in when you return to our website or visit other third party websites
  •  
  • ● Deliver content and marketing communications tailored to your interests based on information from your visit

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.

Here is a list of the Targeting cookies which may be used on this website.

First Party

Cookie name   Description Type
__utma 
Google Analytics cookie that refers to the number of times you have visited our website and the first and the last visit times.
 
Persistent 
__utmb and __utmc  Google Analytics cookies that contain timestamps of time you enter and leave our website. Session
__utmz
Google Analytics cookie that tracks which search engine you have used to come to this website, which keyword(s) you used to find the website, which link(s) you have clicked on within the website and where you were located when you clicked that link.
 
Persistent



Targeting cookies which are third party cookies [persistent]

 

Cookie

Host

Description

__insp_norec_sess

__insp_nv

__insp_ref

__insp_slim

__insp_targlpt

__insp_targlpu

__insp_wid

__utma

__utmc

__utmz

_chartbeat2

ads.ads-native.buyer-ids

csrftoken

disqus_unique

mp_17b27902cd9da8972af8a3c43850fa5f_mixpanel

 

disqus.com
Disqus uses several cookies to remember your Disqus login information and for you to be able to leave comments on this website.

You can learn more about the Disqus cookies by reading https://help.disqus.com/customer/portal/articles/466235-use-of-cookies and you can opt out from getting these cookies by following the instructions on this page https://help.disqus.com/customer/portal/articles/1657951-ad-training-settings. 
 
datr facebook.com
A Facebook cookie that monitors your Facebook account for suspicious behaviour such as failed login attempts or attempts to create spam accounts.
 


locale

facebook.com
A Facebook cookie that is used to identify public computers where users are logging into Facebook using the same browser. This identification helps to provide more secure login features to Facebook users using public computers.
 
lu facebook.com 
A Facebook cookie that identifies user’s language and country.
 
__stid sharethis.com
The “__unam” cookie is set as part of the ShareThis service and monitors “click-stream” activity, e.g. web pages viewed, navigation from page to page, time spent on each page etc. The ShareThis service only personally identifies you if you have separately signed up with ShareThis for a ShareThis account and given them your consent. You can read the ShareThis privacy policy here. This page also explains how you can opt out of the tracking aspects of the ShareThis Service if you wish to.
 
NID google.com
A Google cookie that stores preferences referring to a particular website.
 
PREF google.com
Google cookie that is used to protect you from malware and phishing attacks and maintain language preferences on Google websites.
 
guest_id twitter.com


We use Twitter buttons to allow our visitors to follow our promotional Twitter feeds, and sometimes embed feeds on our site.

Find out more about Twitter's privacy policy.
https://twitter.com/privacy

k twitter.com


We use Twitter buttons to allow our visitors to follow our promotional Twitter feeds, and sometimes embed feeds on our site.

Find out more about Twitter's privacy policy.

https://twitter.com/privacy
pid

twitter.com


We use Twitter buttons to allow our visitors to follow our promotional Twitter feeds, and sometimes embed feeds on our site.

Find out more about Twitter's privacy policy.
https://twitter.com/privacy

Id doubleclick.com
This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.
 
_drt_ doubleclick.com
This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.
 
.add doubleclick.com 
This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.
 

 

How to manage cookies

You can manage cookies through your browser settings and/or by contacting the third parties below. If you continue to use our website without changing your settings, then you consent to our placing the categories of cookies we have listed above on your browser. As we have explained above, if you decide to change your settings and disable cookies, you may not be able to take full advantage of all our website features.

The following external links will explain you how to manage cookies for the most common browsers:

Cookie Settings in Internet Explorer
Cookie Settings in Google Chrome
Cookie Settings in Firefox
Cookie Settings in Safari

Google Analytics
Information about Google Analytics and to opt out of it is found by visiting;
https://tools.google.com/dlpage/gaoptout

Information about cookies
You can read more about cookies at:
http://www.allaboutcookies.org

Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu

How to contact us


This website is operated by Macmillan Publishers International Limited, trading as Pan Macmillan. Macmillan Publishers International Limited is a company registered in England.  Our registered number is 02063302.

If you wish to contact us please use our postal address at:
20 New Wharf Road
London
N1 9RR

or send an email to webqueries@macmillan.co.uk

Our registered office is at: Cromwell Place,  Hampshire International Business Park, Lime Tree Way, Basingstoke,  Hampshire, RG24 8YJ

Policy updated October 2016